Terms & Conditions

Last Updated: September 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of the JSGROUP website and the travel, visa assistance, booking and related services offered through or by JSGROUP.

By accessing our website, submitting an inquiry, communicating with us or requesting a service, you acknowledge that you have read and understood these Terms.

2. Services

Depending on availability and your requirements, JSGROUP may provide or assist with services including:

• Tourist visa assistance
• Student visa assistance
• Business and work visa assistance
• Flight booking assistance
• Hotel booking assistance
• Tour packages
• Travel insurance assistance
• Airport transfer arrangements
• Destination and travel support

The availability, pricing, terms and conditions of individual services may vary depending on the destination and the relevant third-party provider.

3. Website Information

We make reasonable efforts to keep the information on our website useful and current. However, travel prices, visa requirements, airline schedules, hotel availability, government rules and other travel conditions may change without notice.

Website content should therefore not be treated as a guarantee that a particular service, visa, flight, hotel, price or travel arrangement will remain available.

4. Visa Assistance

JSGROUP may assist customers with visa-related information, document preparation, application support and other administrative assistance, depending on the service requested.

The final decision to approve, refuse, delay, cancel or otherwise process a visa application belongs to the relevant embassy, consulate, immigration authority or government department.

Customers are responsible for providing genuine, accurate and complete information and documents. Providing false, misleading, altered or fraudulent information may result in refusal, cancellation or other consequences determined by the relevant authorities.

5. Customer Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Provide authentic and valid documents
• Inform us of relevant changes to your circumstances
• Review documents and information before submission
• Meet applicable visa, passport and travel requirements
• Pay applicable service and third-party charges on time
• Follow the rules and requirements of destination countries
• Provide requested information within reasonable deadlines

6. Flight Bookings

Flight bookings may be subject to the terms and conditions of the airline, booking platform or other relevant supplier.

Flight schedules, fares, baggage allowances, seat availability, cancellation rules and other conditions may change according to the airline or supplier.

Customers should check the final itinerary and passenger details carefully before confirming a booking.

7. Hotel Bookings

Hotel bookings may be subject to the hotel's own policies, including check-in requirements, cancellation conditions, deposits, taxes, identification requirements and additional charges.

JSGROUP cannot guarantee that a particular hotel will continue to have availability until the booking has been confirmed by the relevant provider.

8. Tour Packages

Tour packages may include services supplied by third parties, such as hotels, airlines, transportation companies, guides, activity providers and other local suppliers.

The exact inclusions and exclusions of a package will depend on the quotation or booking confirmation provided to the customer.

Itineraries may be changed where necessary due to availability, weather, operational requirements, government restrictions or other circumstances outside our reasonable control.

9. Travel Insurance

Where JSGROUP assists with travel insurance, the insurance policy is provided by the relevant insurer or insurance provider.

Coverage, exclusions, claims, limits and eligibility are governed by the insurer's policy documents. Customers should read the applicable policy before purchasing.

10. Prices and Quotes

Prices shown on our website or communicated during an inquiry may be subject to change until the service is confirmed.

A quotation may have a validity period, which will be communicated where applicable.

Third-party costs such as government fees, embassy fees, airline charges, hotel charges, insurance premiums, taxes or supplier fees may apply separately.

11. Payments

Where payment is required, the customer agrees to pay the amount communicated for the requested service in accordance with the applicable payment instructions.

A service may not be considered confirmed until the required payment and confirmation steps have been completed.

Government fees and third-party charges may be non-refundable depending on the rules of the relevant authority or provider.

12. Cancellations and Refunds

Cancellation and refund eligibility depends on the specific service, booking conditions and applicable third-party policies.

Visa application fees, government charges, airline charges, hotel charges, insurance premiums and other third-party fees may be non-refundable where the relevant provider's terms state so.

Please refer to our separate Refund Policy for additional information.

13. Third-Party Providers

JSGROUP may work with or facilitate access to third-party providers, including airlines, hotels, insurers, transport providers, visa-related service providers and booking platforms.

Such providers may have their own terms, cancellation rules, privacy policies and service conditions. Customers are responsible for reviewing applicable third-party terms before confirming a service.

14. Travel Documents

Customers are responsible for maintaining valid passports, visas, permits, insurance documents, tickets and other required travel documents unless a specific service has expressly been agreed otherwise.

Customers should verify passport validity, visa conditions, entry requirements, transit requirements and other destination requirements before travelling.

15. Immigration and Entry Requirements

Obtaining a visa does not necessarily guarantee entry into a country. Border and immigration authorities may conduct their own checks and may make decisions at the point of entry.

JSGROUP cannot control decisions made by immigration officers, border authorities, airlines, embassies, consulates or government departments.

16. Prohibited Use

You agree not to use the JSGROUP website or services for unlawful, fraudulent or abusive purposes.

You must not knowingly provide forged documents, false information, stolen personal information or misleading information in connection with a travel or visa request.

17. Website Availability

We aim to keep our website accessible, but we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical issues.

We may temporarily suspend, modify or update parts of the website for maintenance, security, technical or operational reasons.

18. Intellectual Property

Unless otherwise stated, content on the JSGROUP website, including branding, text, graphics, design and original materials, is owned by or used by JSGROUP with appropriate permission.

You may not reproduce, copy, modify, distribute or commercially exploit website content without appropriate authorization.

19. Limitation of Responsibility

To the extent permitted by applicable law, JSGROUP is not responsible for losses or delays resulting directly from events outside our reasonable control, including government decisions, visa refusals, airline cancellations, flight disruptions, weather events, strikes, border restrictions, supplier failures, natural disasters or other force majeure circumstances.

Nothing in these Terms is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited under applicable law.

20. Changes to These Terms

JSGROUP may update these Terms from time to time. Changes will become effective when the updated Terms are published on this page, unless otherwise stated.

Your continued use of the website or services after an update indicates that you have reviewed the revised Terms.

21. Privacy

Personal information submitted through our website or during a service inquiry is handled according to our Privacy Policy .

22. Governing Law

These Terms shall be interpreted in accordance with applicable laws relevant to the relationship between JSGROUP and the customer. Where a specific service is governed by mandatory local laws or third-party terms, those requirements may also apply.

Any dispute should first be communicated to JSGROUP so that the parties can attempt to resolve the matter reasonably before pursuing any other available legal remedy.

23. Contact Us

If you have questions about these Terms & Conditions or a service requested from JSGROUP, please contact us.