Privacy Policy

Last Updated: September 2026

1. Introduction

JSGROUP ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or requesting our travel and visa-related services.

This Privacy Policy explains what information may be collected, why we use it, how it may be shared, and the choices available to you.

2. Information We May Collect

Depending on the service you request, we may collect information such as:

• Full name
• WhatsApp or telephone number
• Email address
• Nationality
• Country of residence
• Travel destination
• Planned travel dates
• Number of travelers
• Service preferences and travel requirements
• Information you voluntarily provide in messages or inquiries

For certain visa, travel or booking services, additional information may be required. We will generally request such information only when it is relevant to the service being provided.

3. Information You Provide Through WhatsApp

Our website may provide links that allow you to contact JSGROUP through WhatsApp. When you use WhatsApp, your communication is also subject to WhatsApp's own terms and privacy practices.

Information you choose to send through WhatsApp may be used to respond to your inquiry, understand your requirements and provide requested travel assistance.

4. How We Use Your Information

We may use information provided by you for purposes including:

• Responding to inquiries and requests
• Providing visa and travel assistance
• Preparing travel or service quotations
• Assisting with flight or hotel inquiries
• Arranging requested travel services
• Communicating about your inquiry
• Improving our website and customer experience
• Preventing misuse, fraud or unauthorized activity
• Meeting applicable legal or regulatory requirements

5. How We Share Information

We do not intend to sell your personal information to third parties.

Where necessary to provide a service requested by you, information may be shared with relevant service providers, booking partners, visa-processing support parties, airlines, hotels, insurers, transportation providers or other parties involved in fulfilling your request.

Information may also be disclosed where required by applicable law, legal process, court order, or to protect our rights, users or business.

6. Visa and Travel Documents

Visa applications and travel services can require documents containing personal information. If documents are requested, they should be provided only through the communication or submission method we specifically identify for that service.

You are responsible for ensuring that information and documents submitted by you are accurate and belong to you or that you are authorized to provide them.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, understand website usage and enhance the user experience.

Depending on the technologies used on the website, cookies may be provided by JSGROUP or by third-party services integrated into the website.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, including WhatsApp, airline websites, hotel websites, payment services, government websites or other travel-related platforms.

JSGROUP does not control the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website before submitting personal information.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no website, online communication method or electronic storage system can be guaranteed to be completely secure. You should therefore exercise care when sharing sensitive information online.

10. Data Retention

We may retain personal information for as long as reasonably necessary to respond to your inquiry, provide requested services, maintain business records, resolve disputes, prevent fraud, or comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not specifically directed toward children. We do not knowingly seek to collect personal information from children without appropriate authorization where required by applicable law.

13. International Data Transfers

Because travel and visa services may involve international service providers, your information may sometimes be processed or transferred across countries.

Where applicable, we aim to handle such information in accordance with relevant legal requirements and reasonable security practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.

The updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact JSGROUP.